What to do if i haven't received my order yet

All of our orders are shipped tracked and you should of received a tracking code via email, if you have not then contact us for it.

If you have got the code and royal mail says its been delivered then please ensure you have checked to see if your local postman has left a note.

It could be in your usual safe location or with your neighbours, as it will be your local postman who will most likely know the best place to leave it if they can.

If you don't have a note and have checked your neighbours and safe location then contact your local sorting office as the postman does not always leave a note.

Failing this please do contact us on 01903 776644 and we will contact Royal mail and start an investigation.

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